You may not believe in ghosts, but Starbucks money does. The giant Seattle coffee company made over $200 million this year thanks to a huge number of ghost consumers
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Everyone has received a Starbucks gift card as a business giveaway, stocking stuffer, or everyday gift, yet a startlingly high percentage fail to redeem their coffee currency.
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Starbucks earned $212.7 million in 2022 from "breakage," or leftover gift cards. That's a lot of money in wallets and sofa cushions.
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Breakage has climbed significantly at Starbucks, which reported over $180 million in unclaimed gift card cash in 2021.
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Starbucks' overall breakage income has climbed 51% from 2019, when it recorded $140.80 million.
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Starbucks gift cards are always popular, especially over the holidays. Christmas shoppers spend billions on Starbucks gift cards. Breakage
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has increased recently, though. Breakage revenue's influence on Starbucks' profitability was so noticeable that Strategic Organizing Center (SOC)
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Various unions promote Starbucks employee unionization through the SOC. Quite frankly, Starbucks has been hostile to employee
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unionization. SOC claims Starbucks isn't forthcoming regarding revenue from unused cards or COVID-19's impact on breakage.
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SOC also wants Starbucks to reveal breakage revenue quarterly, which it hasn't done since 2018. That year, Starbucks started calling breakage
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