One of the top names in American beef, Ruth's Chris Steak House serves high-quality, broiled steaks on sizzling platters in a casual-fine-dining ambiance.
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The iconic steakhouse chain's bright, red-and-white signage—stamped "U.S. Prime" to highlight its beef credentials—is a familiar sight in many suburban US areas
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Now under new ownership, some customer experience aspects are changing swiftly. Over the summer, Florida-based Darden Restaurants,
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which owns Olive Garden and other iconic businesses, acquired Ruth's Chris and is quickly renovating it.
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Darden said in September that it would spend $10 million in Ruth's Chris locations (78 company-owned, the rest franchised).
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During an earnings call on Friday, Darden President and CEO Rick Cardenas informed investors that many planned changes are already
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underway, including a popular steak cut. Cardenas said, "One of the investments we made was an improvement in their filet,"
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Change isn't limited to beef. Cardenas also outlined three important chain changes.
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Home delivery of Ruth's Chris steaks and chops has ended. Darden immediately discontinued home delivery through DoorDash, Uber Eats, and GrubHub, according to its website.
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Cardenas said the company prefers to-go items that customers pick up themselves because delivery isn't beneficial. "We've had third-party
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