Ex-McDonald's Chef Reveals the Truth Behind the Broken Ice Cream

[{"selector":"#anim-233f09a2-59ff-4845-abe8-9d0ccb9ce0ef","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-40afba36-65f6-4308-a849-a237e61447be","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-438f1522-33c8-49a9-a7af-6cf4c6640e60","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dbacc1fb-6aaa-4fa2-a5b0-ae000e2b2420","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] A McFlurry, shake, or ice cream sundae complements salty fast food. However, McDonald's aficionados know that the equipment that makes Learn More Arrow

[{"selector":"#anim-75cfef71-cfc0-491c-980f-4641ae0ac78d","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6e612ebb-05e0-4044-a202-babdf00dab9a","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cd87fa50-a102-4f1c-92c7-a6ede76e4028","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-85fe7901-7b01-4054-8f0c-0377dc9f607b","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] these delectable treats is unreliable and often breaks down. There's even a website, "McBroken," that tracks McDonald's locations with working ice cream equipment. Learn More Arrow

[{"selector":"#anim-f30b482b-9cf8-4306-b56f-718a978991a0","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c7d72554-2aa8-4e1e-8209-14308720521e","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ada3e6be-ea66-44ff-9e18-d7aca2e58a9e","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9d2d56f5-cf6b-4ede-87dc-edeebb2bf161","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] With this happening so often, many consumers wonder: what's up with the machines? Former McDonald's corporate chef Mike Haracz appeared on TikTok to clarify. Learn More Arrow

[{"selector":"#anim-0f0486a6-d54c-4402-a460-e65fef0c046c","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a2721f22-c308-470b-8af6-6fd0a1e786a5","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d9193347-4ef4-4d84-bb76-9791e1a96cb4","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8209cb42-61b4-487c-8f37-a62da5e5c3ec","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Haracz highlighted in a recent video that McDonald's ice cream machines are often working. Instead, they are being cleaned or the Learn More Arrow

[{"selector":"#anim-d0d77e08-a926-4cdb-b761-150e571db8f8","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a16cf63e-4549-4436-9194-302cafc1182f","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a578a0c2-7148-404f-97f6-85e969b5b57c","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e398e100-1e78-4357-9f7f-fdec8bca55cc","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] person who can assemble or disassemble them is absent. "If they are there, it's probably during peak time, so you know, two in Learn More Arrow

[{"selector":"#anim-f5f65f7c-8290-46f8-8012-f19b3962e154","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7584bf8f-0b21-4349-9571-4052e928394c","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-40c32275-18e8-40e7-a632-c53dbd5c779f","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b1508825-6a7c-4a41-9c19-6e789347e6e1","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] the morning would probably be a great time to clean the ice cream machine, but with a minimal kitchen staff at that time, they're probably really busy Learn More Arrow

[{"selector":"#anim-947b4832-aa78-48cf-9fbb-6639b96f436f","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-86f5f92f-aaae-4dfc-91af-e56c2a46c0bf","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cb8cd773-aa46-4e52-9abf-37ea8443ca64","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-885133e9-e318-4e1a-9b6c-a127ff9ec9e0","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Haracz added that "the cleaning cycle takes quite a while." and that the machine won't work if constructed incorrectly. Learn More Arrow

[{"selector":"#anim-e84921ef-88d4-4531-a3fc-4515abb006d7","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e3759eb9-ed24-4f8e-b595-5e38303ddcbc","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c1c2a70f-0c81-41dd-a9d0-a40eedf5c32b","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f7747be9-5a95-48f1-b145-95a772840782","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] He said this process may not be completed around 2 or 3 a.m., when staffing is low and consumers are few. Learn More Arrow

[{"selector":"#anim-ac38f2db-0fc3-4ecc-8535-3a5a1a1b3529","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7aede62a-d5de-48c6-b0d1-4f90d0f67251","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-761d396d-c47f-4f1b-8dd7-ca83e42ff62b","keyframes":{"opacity":[0,1]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10d0be78-6c9d-420a-8830-335b8378609c","keyframes":{"transform":["translate3d(-104.58221%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] "When I worked there we refused to fill [the machine] when we didn't feel like cleaning it during close," a user on TikTok. Learn More Arrow

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Ex-McDonald's Chef Reveals the Truth Behind the Broken Ice Cream

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In the Museum of Modern Art

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